Programme overview
Crisis Management & Handling
Strengthen crisis readiness for clear decisions and coordinated action under pressure
Navigating a crisis effectively calls for clear roles, timely updates and sound judgement when circumstances are unpredictable. Drawing on insights from Singapore Airlines’ crisis management framework and communications strategy, this programme examines the human factors that influence performance during critical incidents.
Participants will develop strategies to strengthen readiness, team coordination, situational awareness and decision-making under pressure. It is designed for crisis management and communications leaders, crisis specialists, crisis planning and operations managers, and incident response managers.
Duration: 1 Day
Learning Outcomes
- Leverage insights from Singapore Airlines’ crisis framework and communications strategy to strengthen your organisation’s crisis readiness and coordination
- Understand Human Factors that shape performance and decisions
- Develop strategies for teams to manage challenges effectively during a crisis
- Enhance resilience by developing stronger situational awareness and strengthen decision making under pressure
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