Service Excellence
Human Performance Excellence
Service Excellence Suite
The Heart of Customer Service
Build and maintain strong customer relationships through consistent actions that deepen trust.
Programme overview
The Heart of Customer Service
Strengthen trust through integrity, clear communication and dependable service
Lasting customer relationships are built through consistent actions that deepen trust over time. This one-day programme explores emotional intelligence in service excellence and the concept of the Emotional Bank Account, examining how integrity, communication and reliability influence these connections. Participants will also learn to nurture positive rapport and approach setbacks as opportunities to earn goodwill.
Ideal for customer service representatives, account managers, sales professionals, team leaders, supervisors and professionals in customer-facing roles.
Duration: 1 Day
Learning Outcomes
- Demonstrate Personal Integrity and Ethical Behaviour
- Build and Maintain Strong Customer Relationships
- Enhance Communication and Reliability
- Turn Challenges into Opportunities
View Programme Calendar here.
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