Programme overview
Healthcare Service Fundamentals
Strengthen the service behaviours that shape trust, confidence and quality patient care
Thoughtful interactions and clear communication influence the patient experience at every stage of treatment. This programme builds a sound understanding of service excellence, professional image and patient-centred care. Participants will define a personal service philosophy aligned with their values and organisational goals, and apply verbal and nonverbal techniques that respond to each person’s needs and preferences.
Ideal for nurses, therapists, healthcare assistants and patient services teams at every level, from associates and supervisors to executives and managers.
Duration: 1 Day
Learning Outcomes
- Define service excellence and its significance in healthcare
- Cultivate a professional image that fosters trust and confidence
- Develop a personal service philosophy aligned with your values and organisational goals
- Communicate effectively with patients, considering their needs and preferences through both verbal and nonverbal cues
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