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JAN 2027 8 Fri

Service Mindfulness & Awareness

Deliver thoughtful and reliable service by aligning personal beliefs with organisational values. Develop a more intentional approach that puts customer needs at the centre of each interaction.

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Mode In-person
Venue Singapore Airlines Academy
Duration 1 Day
Suite Service Excellence
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FEB 2027 24 Wed

Hearing The Unspoken

Recognise and respond to customers’ unspoken needs and emotions. Use empathy, active listening and proactive problem-solving to create more personalised service experiences.

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Mode In-person
Venue Singapore Airlines Academy
Duration 1 Day
Suite Service Excellence
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MAR 2027 16 - 17 Tues - Wed

Effective Communication

Understand different communication styles and convey messages with clarity and tact. Form stronger connections through emotional intelligence, active listening and sensitivity across cultures.

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Mode In-person
Venue Singapore Airlines Academy
Duration 2 Days
Suite Service Excellence
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MAY 2027 11 Tues

The Heart of Customer Service

Build lasting relationships grounded in integrity, clear communication and reliability. Learn how everyday actions earn trust and turn setbacks into opportunities to reinforce loyalty.

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Mode In-person
Venue Singapore Airlines Academy
Duration 1 Day
Suite Service Excellence
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AUG 2027 19 Thurs

Service Mindfulness & Awareness

Deliver thoughtful and reliable service by aligning personal beliefs with organisational values. Develop a more intentional approach that puts customer needs at the centre of each interaction.

Learn more about this programme
Mode In-person
Venue Singapore Airlines Academy
Duration 1 Day
Suite Service Excellence
Register Now
OCT 2027 12 - 13 Tues - Wed

Effective Communication

Understand different communication styles and convey messages with clarity and tact. Form stronger connections through emotional intelligence, active listening and sensitivity across cultures.

Learn more about this programme
Mode In-person
Venue Singapore Airlines Academy
Duration 2 Days
Suite Service Excellence
Register Now
NOV 2027 16 Tues

Hearing The Unspoken

Recognise and respond to customers’ unspoken needs and emotions. Use empathy, active listening and proactive problem-solving to create more personalised service experiences.

Learn more about this programme
Mode In-person
Venue Singapore Airlines Academy
Duration 1 Day
Suite Service Excellence
Register Now

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