Programme overview

Service Mindfulness & Awareness

Cultivate the mindset and attributes that define service excellence

Drawing on Singapore Airlines’ culture of service excellence, this programme explores the principles behind the airline’s approach and how it can be applied across different organisational contexts. Participants will consider how a company’s philosophy and values influence everyday delivery, while developing a customer-oriented mindset and the essential attributes of a service professional. 

Ideal for client service professionals, customer service representatives, account representatives and managers, retail professionals and service consultants.

Duration: 1 Day

Learning Outcomes

  • Appreciate the importance of a service philosophy
  • Align their service beliefs with organisational values
  • Adopt a customer-orientated mindset
  • Display attributes of a Service Professional

View Programme Calendar here.

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