Service Excellence
Human Performance Excellence
Service Excellence Suite
Leading Service Teams
Equip leaders to empower service teams, inspire customer-centric thinking and strengthen service quality.
Programme overview
Leading Service Teams
Develop Confident Leaders Who Drive Consistent Team Performance
Leaders play a vital role in guiding their teams to deliver consistent service by turning customer priorities into clear direction and purposeful action. In this programme, participants learn to strengthen their influence on the front line, encourage customer-centric creativity, develop strategies that empower staff and assess opportunities to raise service quality.
Ideal for retail supervisors and managers, customer service team leads and service consultant managers.
Duration: 2 Days
Learning Outcomes
- Appreciate their role in leading service teams
- Encourage customer-centric creativity in service
- Develop strategies to empower your team
- Evaluate and improve service quality
View Programme Calendar here.
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