Service Excellence
Service Mindset
Service Mindfulness & Awareness
The Heart of Customer Service
Empathetic Communication
Effective Communication
Hearing the Unspoken
Customer Experience
Customer Experience & Journey
Handling Challenging Customers
The Essentials of Service Recovery
Professional Presence
Professional Image
Professional Grooming
Service Leadership
Leading Service Teams
Human Performance Excellence
Human Factors
Foundation of Human Performance
Team Synergy and Resilience
Building Resilience for High Performance
Driving Culture for Performance
Team Collaboration & Communication
Risk Awareness and Prevention
Threat, Error and Risk Management
Crisis Management
Crisis Management & Handling
Service Excellence Suite
Effective Communication
Strengthen the way teams connect, listen and communicate across everyday and cross-cultural interactions.
Programme overview
Effective Communication
Turn Every Interaction into a Stronger Connection
Communication shapes how people connect, collaborate and build trust. In this programme, participants learn to recognise different communication styles and apply practical techniques to convey messages clearly while demonstrating tact and sensitivity in day-to-day workplace and cross-cultural interactions.
Ideal for client service professionals, customer service representatives, account representatives and managers, retail professionals and service consultants.
Duration: 2 Days
Learning Outcomes
- Appreciate the importance of the communication process
- Use appropriate techniques to communicate effectively
- Build connections through emotional intelligence and active listening skills
- Communicate with sensitivity across cultures
View Programme Calendar here.
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Related programmes in the Service Excellence Suite
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