Service Excellence
Service Mindset
Service Mindfulness & Awareness
The Heart of Customer Service
Empathetic Communication
Effective Communication
Hearing the Unspoken
Customer Experience
Customer Experience & Journey
Handling Challenging Customers
The Essentials of Service Recovery
Professional Presence
Professional Image
Professional Grooming
Service Leadership
Leading Service Teams
Human Performance Excellence
Human Factors
Foundation of Human Performance
Team Synergy and Resilience
Building Resilience for High Performance
Driving Culture for Performance
Team Collaboration & Communication
Risk Awareness and Prevention
Threat, Error and Risk Management
Crisis Management
Crisis Management & Handling
Human Performance Excellence Suite
Foundation of Human Performance
Build the foundation for safer, more reliable performance in complex operating environments.
Programme overview
Foundation of Human Performance
Recognise human limitations, manage risk and support safe performance
Understanding how people perform is essential to maintaining safe and effective operations. This programme explores the principles of human performance and their application in everyday work. Participants will learn to recognise early warning signs, cultivate psychological safety and apply practical strategies to manage workload, fatigue and operational risk.
Ideal for frontline professionals, operational personnel, supervisors and safety practitioners working in complex environments where safety, precision and reliability are critical.
Duration: 1 Day
Learning Outcomes
- Explain human performance principles.
- Identify factors that affect performance including psychological safety, and recognise early warning signs.
- Apply strategies to manage fatigue, workload, mental wellbeing, and operational risk.
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