Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Service Mindfulness & Awareness
In this programme, learners will be guided through SIA's culture of service excellence and ways in which it can be applied to their organisation. They will learn to display essential attributes of a service professional and adopt a customer-oriented mindset.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Appreciate the importance of a service philosophy
- Align their service beliefs with organisational values
- Adopt a customer-orientated mindset
- Display attributes of a Service Professional
Target Audience
This programme is catered for:
Client Service Professionals
Customer Service Representatives
Account Representatives / Managers
Retail Professionals
Service Consultants
Upcoming Open Run Dates:
7 November 2025, 3 March 2026 (Register Here)
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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