Duration: 1 Day
In this programme, learners will be guided through SIA's culture of service excellence and ways in which it can be applied to their organisation. They will learn to display essential attributes of a service professional and adopt a customer-oriented mindset.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Appreciate the importance of a service philosophy
- Align their service beliefs with organisational values
- Adopt a customer-orientated mindset
- Display attributes of a Service Professional
