Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Duration: 1 Day
In this programme, learners will be equipped with vital skills to enhance safety in operations, by internalising safety protocols, clear and accurate communication and techniques to manage disruptions in critical situations.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Apply procedures intelligently, safely, and effectively.
- Convey messages clearly, concisely, and accurately.
- Apply active listening and paraphrasing to ensure understanding.
- Recover deftly from interruptions and distractions in time-sensitive or critical situations.
Target Audience
This programme is catered for:
Enterprise Risk/Environmental Health and Safety (EHS)/Quality Assurance/Business Continuity Manager
Professionals in Health Care, Public Transport, Public Infrastructure, and Security & Facilities
Operational Management and Specialists
Professionals in Oil and Gas, Construction and Chemical Manufacturing
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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