Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Handling Challenging Customers
In this course, learners will discover conflict de-escalation and service recovery techniques. They will learn how to remain professional and polite in challenging situations.
What Learners Will Achieve
After completing this course, learners will be able to:
- Display warmth and empathy in interactions
- Respond tactfully and politely in difficult situations
- Apply conflict de-escalation techniques
- Build customer loyalty with effective service recovery actions
Target Audience
This course is catered for:
Client Service Professionals
Customer Service Representatives
Account Representatives / Managers
Retail Professionals
Service Consultants
Upcoming Open Run Dates:
8 – 9 January 2026 (Register Here)
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Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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