Duration: 2 Days
In this course, learners will discover conflict de-escalation and service recovery techniques. They will learn how to remain professional and polite in challenging situations.
What Learners Will Achieve
After completing this course, learners will be able to:
- Display warmth and empathy in interactions
- Respond tactfully and politely in difficult situations
- Apply conflict de-escalation techniques
- Build customer loyalty with effective service recovery actions
Target Audience
This course is catered for:
