Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Creating a Culture of Service Excellence in Healthcare
In this programme, learners will be empowered to enhance patient experiences by understanding the patient journey and identifying key touchpoints for improvement. They will apply user stories to personalise care, anticipate and exceed patient expectations, and develop leadership skills to cultivate a culture of service excellence. The course also covers strategies for continuous improvement in service quality and methods to measure the impact of these efforts, ensuring sustainable positive changes in patient care.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Understand the patient's journey and identify key touchpoints for improvement.
- Apply the concept of user stories to personalise patient care and address specific needs.
- Anticipate and exceed patient expectations throughout their healthcare journey.
- Develop your leadership skills to empower your team and foster a culture of service excellence.
- Implement strategies for continuous service quality improvement and measure the impact of your efforts.
Target Audience
This programme is catered for:
Doctors, Surgeons, Specialists
Senior Nurses, Therapists, Support Care Professionals
Patient Services Associates / Supervisors / Executives / Managers
Team Managers/Department Heads
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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