Course Duration: 2 Days (16 hours)
In this course, learners will be empowered to enhance patient experiences by understanding the patient journey and identifying key touchpoints for improvement. They will apply user stories to personalise care, anticipate and exceed patient expectations, and develop leadership skills to cultivate a culture of service excellence. The course also covers strategies for continuous improvement in service quality and methods to measure the impact of these efforts, ensuring sustainable positive changes in patient care.
What Learners Will Achieve
Upon completion of this course, learners will be able to:
- Understand the patient's journey and identify key touchpoints for improvement.
- Apply the concept of user stories to personalise patient care and address specific needs.
- Anticipate and exceed patient expectations throughout their healthcare journey.
- Develop your leadership skills to empower your team and foster a culture of service excellence.
- Implement strategies for continuous service quality improvement and measure the impact of your efforts.
Target Audience
This course is catered for:
