Leading High-Touch Operations (For Leaders)

 Duration: 1 Day

This programme helps managers and team leaders plan, prioritise, delegate, and monitor tasks effectively. It teaches how to evaluate outcomes by asking the right questions, support team recovery during disruptions, and improve communication with stakeholders through customised messaging.​

What Learners Will Achieve

Upon completion of this programme, learners will be able to:

  1. Plan, prioritise, delegate, and monitor effectively.
  2. Communicate with stakeholders clearly, concisely, and accurately.
  3. Apply effective questioning techniques to verify outcomes.
  4. Guide team to recover from interruptions and distractions in time-sensitive or critical situations.

Target Audience

This programme is catered for:

1
Chief Operations Officer/Director of Operations
1
General Manager of Operations/Business Operations Managers
1
Crisis Operations/Incidents Response Lead
1
Operational & Strategic Management Specialists/Engineers/Consultants
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