Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Effective Communication
In this course, learners will gain an understanding of different communication styles to form better connections. They will discover effective communication skills useful for day-to-day and cross-cultural interactions.
What Learners Will Achieve
Upon completion of this course, learners will be able to:
- Appreciate the importance of the communication process
- Use appropriate techniques to communicate effectively
- Build connections through emotional intelligence and active listening skills
- Communicate with sensitivity across cultures
Target Audience
This programme is catered for:
Client Service Professionals
Customer Service Representatives
Account Representatives / Managers
Retail Professionals
Service Consultants
Upcoming Open Run Dates:
2 – 3 February 2026 (Register Here)
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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