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About Operational Excellence

At Singapore Airlines Academy, our world-class programmes empower our clients to achieve exceptional standards in service and hospitality.

Armed with a passion for excellence, our team of certified in-house instructors and facilitators possess extensive front-line and training experience.

Available in virtual or in-person formats, our comprehensive programmes provide solutions tailored to your organisation. They are structured into courses, bespoke programmes, post-training reinforcement and learning journeys.

Browse our Service Excellence, Operational Excellence and Industry Focused Programmes now.

Our Courses

Building A Culture of Safety

An indispensable programme to inculcate and build a robust safety culture within your organisation.

What Learners Will Achieve

Identify and assess threats and errors in a timely manner.

Develop effective contingency plans based on potential risks.

Guide team in managing and executing interventions.

Build a culture of safety.

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Leadership for Operations Success

A transformative programme designed to elevate managers and team leads to drive operational excellence.

What Learners Will Achieve

Inspire others to strive for common goals.

Foster open communication.

Act decisively in routine and non-routine situations.

Address and resolve conflicts constructively.

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Navigating High-Touch Operations

An essential programme to equip and prepare managers and team leads in handling and responding during high-stakes situations.

What Learners Will Achieve

Plan, prioritise, delegate, and monitor effectively.

Communicate with stakeholders clearly, concisely, and accurately.

Apply effective questioning techniques to verify outcomes.

Guide team to recover from interruptions and distractions in time-sensitive or critical situations.

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Peak Performance Leadership

Elevate the human potential of teams in operations through an enhanced awareness and understanding of human performance.

What Learners Will Achieve

Enhance awareness of human performance in operations.

Respond to indicators of reduced situational awareness in team.

Apply timely and appropriate decision-making techniques.

Adapt when faced with uncertainty or ambiguity.

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Operating in High Risk Environments

Equip yourself to perform in challenging and/or high risk environments.

What Learners Will Achieve

Recognise and escalate threats and errors in a timely manner.

Persevere in working through contingency plans.

Monitor and cross-check actions conscientiously.

Contribute towards a culture of safety.

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Team Synergy for Operations Success

This programme focuses on fostering effective collaboration to achieve organizational goals, and instilling a proactive mindset in tackling routine and non-routine situations.