Duration: 1 Day
This 1-day programme on Emotional Intelligence in Service Excellence is designed to equip participants with the skills and strategies needed to build and maintain strong customer relationships. Through a mix of lectures, interactive activities, case studies, and group discussions, participants will learn to effectively manage their Emotional Bank Account with customers.
What Learners Will Achieve
After completing the programme, learners will be able to:
- Demonstrate Personal Integrity and Ethical Behaviour
- Build and Maintain Strong Customer Relationships
- Enhance Communication and Reliability
- Turn Challenges into Opportunities
Target Audience
This programme is catered for:
