Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
The Heart of Customer Service
This 1-day programme on Emotional Intelligence in Service Excellence is designed to equip participants with the skills and strategies needed to build and maintain strong customer relationships. Through a mix of lectures, interactive activities, case studies, and group discussions, participants will learn to effectively manage their Emotional Bank Account with customers.
What Learners Will Achieve
After completing the programme, learners will be able to:
- Demonstrate Personal Integrity and Ethical Behaviour
- Build and Maintain Strong Customer Relationships
- Enhance Communication and Reliability
- Turn Challenges into Opportunities
Target Audience
This programme is catered for:
Customer Service Representatives
Account Managers
Sales Professionals
Team Leaders and Supervisors
Anyone involved in customer-facing roles
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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