Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Customer Experience & Journeys
In this programme, learners will be equipped with key knowledge to engage the customer effectively at every touchpoint, and develop actions to address the unique needs in each customer persona.
What Learners Will Achieve
After completing this programme, learners will be able to:
- Appreciate their role and contribution in the customer journey
- Recognise the linkages between customer touchpoints
- Develop actions to address unique needs in each customer persona
- Think creatively about improving the customer experience at every touchpoint
Target Audience
This programme is catered for:
Client Service Professionals
Customer Service Representatives
Account Representatives / Managers
Retail Professionals
Service Consultants
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
Enquire