Duration: 2 Days
In this course, learners will be equipped with key knowledge to engage the customer effectively at every touchpoint, and develop actions to address the unique needs in each customer persona.
What Learners Will Achieve
After completing this course, learners will be able to:
- Appreciate their role and contribution in the customer journey
- Recognise the linkages between customer touchpoints
- Develop actions to address unique needs in each customer persona
- Think creatively about improving the customer experience at every touchpoint
