Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Duration: 1 Day
This programme trains leaders to unlock the potential within their teams through enhanced awareness and understanding of human performance, and application of situational leadership when faced with uncertainty.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Enhance awareness of human performance in operations.
- Respond to indicators of reduced situational awareness in team.
- Apply timely and appropriate decision-making techniques.
- Adapt when faced with uncertainty or ambiguity.
Target Audience
This programme is catered for:
Chief Operations Officer/Director of Operations
General Manager of Operations/Business Operations Managers
Supply Chain Planning/Production/Fleet/Logistics Managers
Operational Strategy/Process Improvements Specialists
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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