Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Duration: 1 Day
This programme will equip learners with an appreciation for the limits of human performance in operations, address early signs of reduced situational awareness and implement alternative actions decisively to resolve critical situations.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Appreciate the limits of human performance in operations.
- Recognise indicators of reduced situational awareness.
- Act in a timely and appropriate manner to resolve situations.
- Identify alternative actions when faced with uncertainty or ambiguity.
Target Audience
This programme is catered for:
Enterprise Risk/Environmental Health and Safety (EHS)/Quality Assurance/Business Continuity Manager
Professionals in Health Care, Public Transport, Public Infrastructure, and Security & Facilities
Operational Management and Specialists
Professionals in Oil and Gas, Construction and Chemical Manufacturing
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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