Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Leading Service Teams
In this course, learners will gain a better understanding of their role as a leader in a service team. They will learn to develop strategies in their organisation, encourage customer-centric creativity and improve service quality
What Learners Will Achieve
After completing this course, learners will be able to:
- Appreciate their role in leading service teams
- Encourage customer-centric creativity in service
- Develop strategies to empower your team
- Evaluate and improve service quality.
Target Audience
This course is catered for:
Retail Supervisors/ Managers
Customer Service Team Leads
Service Consultant Managers
Upcoming Open Run Dates:
14 – 15 October, 8 – 9 December 2025 (Register Here)
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
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