Duration: 2 Days
In this course, learners will gain a better understanding of their role as a leader in a service team. They will learn to develop strategies in their organisation, encourage customer-centric creativity and improve service quality.
What Learners Will Achieve
After completing this course, learners will be able to:
- Appreciate their role in leading service teams
- Encourage customer-centric creativity in service
- Develop strategies to empower your team
- Evaluate and improve service quality.
