Learning Solutions
- Explore Service Excellence Programmes
- Customer Experience & Journey
- Professional Grooming
- Effective Communication
- Professional Image
- Handling Challenging Customers
- Service Mindfulness & Awareness
- Hearing The Unspoken
- The Essentials of Service Recovery
- Leading Service Teams
- The Heart of Customer Service
- Explore Operational Excellence Programmes
- Building A Culture of Safety
- Operating in High Risk Environments
- Leadership for Operations Success
- Team Synergy for Operations Success
- Leading High-Touch Operations
- Upholding Safety in Operations
- Operational Leadership: Resilience in Action
- Resilience: Performing Under Pressure
Healthcare Service Fundamentals
In this programme, learners will enhance their skills and knowledge in delivering exceptional service and effective communication. Through interactive, experiential learning, learners will gain a strong understanding of service excellence, professional image, patient-centered care, and key communication strategies essential to the healthcare industry.
What Learners Will Achieve
Upon completion of this programme, learners will be able to:
- Define service excellence and its significance in healthcare.
- Cultivate a professional image that fosters trust and confidence.
- Develop a personal service philosophy aligned with your values and organisational goals.
- Communicate effectively with patients, considering their needs and preferences through both verbal and nonverbal cues.
Target Audience
This programme is catered for:
Nurses, Therapists, Support Care Professionals
Patient Services Associates / Supervisors / Executives / Managers
Upcoming Open Run Date:
26 August 2025 (Register Here)
Discover Our Programmes Today
Evolve your organisation's service and hospitality strategy today with our curated programmes. Chat with us to find out more.
Enquire